Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Service Team and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
Any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason other than those listed below. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
You can browse the website without providing any personally identifiable information until the point of purchase when you are required to provide us with your name, date of birth, contact information including email address, address and postcode.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use your contact details to assist us in processing your order or for customer service purposes.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, so long as you have provided consent for us to do so.
We may use the information to customise the website according to your interests and/or browsing history.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
In order to deliver and improve our service levels we may share your data with trusted partners. Details of which can be found below.
Trustpilot functions as our data processor when collecting reviews of our products and services. Your name, email address and details of the items you have purchased will be shared with Trustpilot once your order is confirmed. If you wish to unsubscribe from these emails a link is included at the bottom of the email.
Craft56 use Nosto for marketing purposes to provide a more personalised user experience and to send marketing emails. Nosto may collect identifiable data including your name, email address and phone number. If you wish to be removed from Nosto you can unsubscribe using the link in the email or contact firstname.lastname@example.org to request your details are removed.
Couriers and Delivery Companies
We use third party couriers and delivery companies including Dimensions Mail, Royal Mail, Parcelforce and DPD to fulfil orders. Therefore, we need to share your name, address and order details with our fulfilment partners. In order to experience the highest level of service, we may also share your email address and/or phone number so you can be notified of deliveries.
Online Account Registration
To make online shopping faster and easier, you may register on the Craft56 website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Craft56 or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. You can also email email@example.com to request that you are unsubscribed from all marketing communications. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Craft56.co.uk uses different types of cookies to track site visitors’ behaviour to provide a better user experience. Cookies are small files which ask permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Almost all browsers provide ways for you to control how your computer/smartphone handles cookies. However, we recommend you don’t delete or disable cookies as this may affect your browser’s ability to use the full functionality of our website, especially when you are trying to add products to your shopping basket or make a purchase.
The different types of cookies we use are outlined below.
These cookies are created each time you visit craft.co.uk and are automatically deleted when you leave our site. They help with the smooth operation of the website. They also make sure that any selections you make during each browsing session are remembered. These cookies are essential for site performance and without them the site will not function properly.
The Google Analytics cookies used are _ga, _gat and _gid
You can opt out of being tracked by Google Analytics across all websites by visiting the Google Analytics opt-out browser add-on
Craft56 also uses Google AdWords Display Advertising for Remarketing purposes. Using Google AdWords code, we are able to see the pages on our website that have contributed to conversions on our website which in turn allows us to make better use of our paid search budget. We also use re-marketing code to log when users view specific pages on our website. This allows us to provide targeted advertising in the future. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager.
- Facebook.com – used to send data for advertising purposes.
Access to Information
You can access, edit or request personal information is removed at any time by logging in to your account or by contacting us.
You can contact us using any of the following methods:
Post: Craft56 Ltd, c/o Hardy Macphail Solicitors, 5th Floor Atlantic Chambers, 45 Hope Street, Glasgow, G2 6AE
You also have the right to lodge a complaint with the Information Commissioner’s office.
Contact details are available at: https://ico.org.uk/