Christmas 2019 Delivery Information
We will do everything to make sure your delivery arrives in time for Christmas. However, we do recommend that you order in plenty of time as delays do happen at this time of year.
For Christmas delivery in the UK we advise that you order before 1pm on Friday 20th December. We will be dispatching orders on Monday 23rd December but even with a next day service there is no guarantee that this will arrive in time.
We advise that orders being shipped with DPD to European countries are placed by 1pm on Tuesday 17th December.
Couriers will be collecting on the 24th but any orders dispatched on this date will not be delivered until the 27th at the earliest. There will be a courier collection as normal on the 27th.
Our office will be closing at 2pm on December 24th and will re-open again at 9am on December 27th. The following week we are also closing at 2pm on December 31st and will re-open on 3rd January at 9am.
We dispatch orders Monday to Friday and all orders received before 1pm are dispatched the same day. Order received after 1pm, at weekends or on bank holidays are dispatched the next working day.
The delivery time depends on your location and the delivery service selected at checkout. However, all deliveries in the UK will generally be made within 3 days of dispatch.
Deliveries to European countries will be made within 5-7 working days of dispatch.
We use a combination of delivery services and the provider and service used will depend on your location, the size and weight of the products ordered, the value of the goods and the delivery service you select at checkout.
All deliveries in the UK will be dispatched using either Royal Mail or by a courier. Deliveries out with the UK will always be delivered using a courier.
We always recommend that you provide us with a delivery address where it is likely that someone will be available to receive and sign for the parcel. Where applicable, you will receive communication with a tracking number for your parcel.
We offer a choice of shipping services for deliveries in the UK.
|Standard Delivery||3-5 Working Days||£4.95|
|Express Delivery||1-2 Working Days||£7.95|
Shipping is FREE for all orders over £100 to UK addresses.
We offer delivery to a range of European countries. Please see details of the costs below. Deliveries to European countries are made by DPD and will generally take 3-5 working days after dispatch.
|Zone 1||Republic of Ireland||£12.50|
|Zone 2||Netherlands, Germany, Belgium, Luxembourg||£14.50|
|Zone 3||Czech Republic, Hungary, Poland, France, Lithuania, Austria, Denmark, Slovakia, Slovenia, Spain, Italy, Sweden, Portugal, Estonia||£18.00|
|Zone 4||Croatia, Finland||£25.00|
|Zone 5||Bulgaria, Latvia, Greece||£35.00|
When packing your order, we take care to ensure that it is packed safely and securely. However, in the unlikely event that anything in your order is broken when it arrives, please email firstname.lastname@example.org so we can resolve it straight away for you. Please also take care around any broken glass in the box.
We’re sure you’ll be happy with your order from Craft56.co.uk. However, if for any reason you’re not 100% happy, please get in touch with us at email@example.com within 14 days of receiving your order. If you are looking to return anything please note that we can only accept products that are unopened and in their original packaging.