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* COVID-19 Delivery Update: We are processing orders as normal. However, delays are possible with all delivery services. View delivery information *

Delivery

COVID-19 Update

We are listening to all government advice and have taken the necessary steps to ensure we can continue delivering throughout the UK & Europe at this difficult time.

Our office staff are working from home and we are working with a skeleton staff at our warehouse, practising safe social distancing.

All our delivery partners (Royal Mail, Parcelforce & DPD) are still operating and trying to deliver within their normal timescales. However, delays are possible with all services.

Our couriers are operating contactless deliveries which means they will not be asking for signatures but will take your name when delivering to you.

Should anything change we will update you here and in our notification banner at the top of the site which is updated daily.

We hope you, your friends and family are all keeping well.

Delivery Times

We dispatch orders Monday to Friday and all orders received before 1pm are dispatched the same day. Order received after 1pm, at weekends or on bank holidays are dispatched the next working day.

The delivery time depends on your location and the delivery service selected at checkout. However, all deliveries in the UK will generally be made within 3 days of dispatch.

Deliveries to European countries will be made within 5-7 working days of dispatch.

Delivery Services

We use a combination of delivery services and the provider and service used will depend on your location, the size and weight of the products ordered, the value of the goods and the delivery service you select at checkout.

All deliveries in the UK will be dispatched using either Royal Mail or by a courier. Deliveries out with the UK will always be delivered using a courier.

We always recommend that you provide us with a delivery address where it is likely that someone will be available to receive and sign for the parcel. Where applicable, you will receive communication with a tracking number for your parcel.

Delivery Costs

UK Delivery

We offer a choice of shipping services for deliveries in the UK. 

Standard Delivery

3-5 Working Days

£4.95

Express Delivery

1-2 Working Days

£7.95

Shipping is FREE for all orders over £100 to UK addresses.

European Delivery

We offer delivery to a range of European countries. Please see details of the costs below. Deliveries to European countries are made by DPD and will generally take 3-5 working days after dispatch. 

Zone 1

Republic of Ireland

£12.50

Zone 2

Netherlands, Germany, Belgium, Luxembourg 

£15.00

Zone 3

Czech Republic, Hungary, Poland, France, Lithuania, Austria, Denmark, Slovakia, Slovenia, Spain, Italy, Sweden, Portugal, Estonia 

£18.50

Zone 4

Croatia, Finland 

£25.00

Zone 5

Bulgaria, Latvia, Greece

£35.00


Breakages

When packing your order, we take care to ensure that it is packed safely and securely. However, in the unlikely event that anything in your order is broken when it arrives, please email hello@craft56.co.uk so we can resolve it straight away for you. Please also take care around any broken glass in the box.

Returns

We’re sure you’ll be happy with your order from Craft56.co.uk. However, if for any reason you’re not 100% happy, please get in touch with us at hello@craft56.co.uk within 14 days of receiving your order. If you are looking to return anything please note that we can only accept products that are unopened and in their original packaging.